“Thank you for contacting support. We are currently installing some new firmware to our core routers/switches. This will result in intermittent disruptions of all services during the maintenance window. Please check our website under the Support section for updates on this alert. We apologize for any inconvenience this has caused you. Please hold for the next available operator to respond.“

Fatcow support is available 24×7 and you can easily locate them if you requires their assistant. For problems related to server failure or website problems, you can reach Fatcow support team via Live Chat support online or via phone call. These two are the instant support and recommended for fixing downtime related issues. If you have other technical request, it is best to use the Email ticketing to contact the technical support team. And they have hundreds of people working inside, getting the helps that you need is really simple.

Fat Cow Hosting – Great web host that is generous in their web hosting features, and offering free gift for new customer signup! Not to forget Fatcow hosting is 100% green now and they are EPA Green Power Partners, and this is one big reason to support their green campaign!

“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@fatcow-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.“

Once we have this, we are checking with fatcow support team, and we like to ask for their help to take a look at the server and error message. Provide the domain name and secret answer for verification, and we are now chat with one of the fatcow support member.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Pxxxxxxxx’
Fatcowreview.org: hi,
Pxxxxxxxx: Hi Fatcowreview.org. My name is Pxxxxxxxx, how are you today?
Pxxxxxxxx: How can I help you today?
Fatcowreview.org: my website is getting internal server error 500 right now.
Fatcowreview.org: http://www.fatcowreview.org/
Fatcowreview.org: has been down quit often in the pass couple of hours.
Fatcowreview.org: please take a look. thanks
Pxxxxxxxx: I apologize for any inconvenience this has caused you.
Pxxxxxxxx: We are currently experiencing an issue with our server. We are aware of the issue. However, our engineers are working on the issue. Once the issue is resolved, then you will be able to access it without any issue. Please co-operate until the issue is resolved.
Pxxxxxxxx: Did you receive my last message?
Pxxxxxxxx: I’m sorry, it appears that we may have been disconnected. I am going to close this chat, please feel free to chat with us again.
Fatcowreview.org: ok thanks
Pxxxxxxxx: Is there anything else I can assist you with today?
Fatcowreview.org: thats all thanks.
Pxxxxxxxx: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.
Pxxxxxxxx: Bye!
Chat session has been terminated by the site operator.“

From the fatcow technical support member, we know that there is engineer fixing the server right now, and its getting their attention. Server downtime or failure can occur once a while, it is unavoidable, and we have to wait for it. Not long after, our fatcow review site is up running again, the problem get fixed and the server is up running once again!

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“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Vanessa Morris’

charles : hi vanessa

Vanessa Morris: Hi Charles. My name is Vanessa, how are you today?

charles : my website down today. its giving error just now, http://www.fatcowreview.org/

charles : http://www.fatcowreview.org/

charles : Internal server error

Vanessa Morris: I apologize for any inconvenience this has caused you.

Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Vanessa Morris: Thank you for the authentication.

Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

charles : ok, i can wait. the site appear slow lately. please check on it as well. thanks

Vanessa Morris: Thank you for holding.

charles : ok

Vanessa Morris: It does not show internal server error message. But it is loading slowly.

Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.

charles : ok, pls forward the issue. thanks

Vanessa Morris: You can check the status of the ticket at:

Vanessa Morris: http://members.fatcow.com/member/sconsole

charles : ok thanks

Vanessa Morris: Is there anything else I can assist you with today?

charles : thats all. thanks.

Vanessa Morris: Thank you for chatting. Take care and have a good day!

Chat session has been terminated by the site operator.”

Fatcow support and customer service can be reached via live chat online. Fatcow is using Liveperson chatting system, one of the best and the easiest to use online live chatting system. To initiate a live chat, visit the Fatcow.com homepage, and at the top there is a LIVE CHAT button. Click on it will bring up the live chat window and here is where you need to provide your web hosting account info and which department you wan to contact. Choose either

• Billing department
• Technical support
• Sales department
• Serviceman

Click here to see the Fatcow website and their live chat customer support!

Fatcow uptime for this month is bit lower, due to some service downtime occur at the end of the month of april, which causing the fatcow uptime to fall. Early month uptime were great and usually above 100% most of the days. Fatcow server response were quick, at 0.29 second at average.

“Referral Fees will be issued approximately 45 days after the end of each calendar quarter. To qualify to receive payment, your Referral Fee must be at least $50.00. Based solely on the discretion of FatCow, payment may be withheld for amounts under $50.00.“

**Not sure either fatcow affiliate program is working or there is problem with this affiliate program, i have refered few customer to them, and the ealiest date was back to May 2008. Now is october 2008, and there is no payout so far & i am still waiting for their affiliate payment.

Other than affiliate program, fatcow also offering referral program that pays $10 per customer you refer. If you looking forward to resell fatcow hosting, you can apply for the fatcow reseller program instead.