“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Bryan Smith’

Bryan Smith: Hi Charles. My name is Bryan Smith, how are you today?

charles : hi Bryan, i am currently using the shared hosting, is there any upgrade plan available? i need more speed

Bryan Smith: Okay.

Bryan Smith: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Bryan Smith: Thank you for the authentication.

Bryan Smith: May I place you on hold for 2 to 3 minutes while I review your account?

charles : ok

Bryan Smith: Thank you for holding.

Bryan Smith: I have checked your account ‘xxxxxxxx’ noticed that your account is already in FatCow Plan. There is no any upgrade plan available than this.

Bryan Smith: Could you please let me know to which speed you are referring?

charles gan: erm.. site loading speed.

charles gan: is fatcow offering any premier hosting? or vps?

charles gan: cause my sites are getting much slower recently… shared hosting is not suitable i affraid.

Bryan Smith: Unfortunately, we do not provide VPS in FatCow.

Bryan Smith: I apologize for any inconvenience this has caused you.

Bryan Smith: Could you please provide me the exact URL of Web site that you are experiencing the slowness issue?

charles gan: http://www.fatcowreview.org/

Bryan Smith: Okay.

Bryan Smith: May I place you on hold? I am going to test this for you right now and it should take about 3-4 minutes. I’ll be back as quickly as I can.

charles gan: i chat with live support yesterday to get the problem resolve. but after few hours the problme is back.. and site is down for few interval.

Bryan Smith: Thank you for holding.

Bryan Smith: In order to resolve this issue, I need to be re-open your existing ticket #6070xxx and forward your issue to one of our technical specialists.

Bryan Smith: However, I have now re-opened your existing ticket #6070xxx and forwarded your issue to one of our technical specialists.

Bryan Smith: To check the ticket and to update it, please go to: http://www.fatcow.com/member/sconsole/ .

charles gan: ok thanks. hope it get resolve this time. thanks

Bryan Smith: You’re welcome!

Bryan Smith: Sure.

Bryan Smith: Is there anything else I can assist you with today?

charles gan: thats all.thanks

Bryan Smith: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.

Chat session has been terminated by the site operator.”

• Fatcow Sales Phone: 866.544.9343
• Fatcow Support Phone: 888.278.9780

Alternatively, you can initiate the fatcow live chat and chat with support team to request for assistant. Live chat support is fast too, and its free of charge. If the matter isn’t urgent and involve more technical, you can initiate email ticket to support. Login to your fatcow vdeck and on the left you will find the support console, follow it will bring you to email ticket section. Create new ticket to the right department and wait for feedback and action.

Fatcow hosting offering live chat support via their homepage. You can live chat with:

• Fatcow billing department
• Fatcow support department
• Fatcow sales department

Fatcow phone support covers the technical support and sales as well. If you have enquiry about fatcow hosting, do give them a call.

If you facing technical issue or facing problem with your fatcow hosting, either you reach fatcow hosting via live chat, phone call, or email ticket.