Fatcow Reviews & Fatcow Coupons $3.15/mo – FatCow Hosted

Our website with fatcow hosting is having a downtime few hours back, it was an internal server error 500. Cause by server internal problem, configuration or php problem or setting problem, and require system administrator to check on it to get it fixed. Most likely the php is not up running etc.

“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@fatcow-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.“

Once we have this, we are checking with fatcow support team, and we like to ask for their help to take a look at the server and error message. Provide the domain name and secret answer for verification, and we are now chat with one of the fatcow support member.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Pxxxxxxxx’
Fatcowreview.org: hi,
Pxxxxxxxx: Hi Fatcowreview.org. My name is Pxxxxxxxx, how are you today?
Pxxxxxxxx: How can I help you today?
Fatcowreview.org: my website is getting internal server error 500 right now.
Fatcowreview.org: http://www.fatcowreview.org/
Fatcowreview.org: has been down quit often in the pass couple of hours.
Fatcowreview.org: please take a look. thanks
Pxxxxxxxx: I apologize for any inconvenience this has caused you.
Pxxxxxxxx: We are currently experiencing an issue with our server. We are aware of the issue. However, our engineers are working on the issue. Once the issue is resolved, then you will be able to access it without any issue. Please co-operate until the issue is resolved.
Pxxxxxxxx: Did you receive my last message?
Pxxxxxxxx: I’m sorry, it appears that we may have been disconnected. I am going to close this chat, please feel free to chat with us again.
Fatcowreview.org: ok thanks
Pxxxxxxxx: Is there anything else I can assist you with today?
Fatcowreview.org: thats all thanks.
Pxxxxxxxx: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.
Pxxxxxxxx: Bye!
Chat session has been terminated by the site operator.“

From the fatcow technical support member, we know that there is engineer fixing the server right now, and its getting their attention. Server downtime or failure can occur once a while, it is unavoidable, and we have to wait for it. Not long after, our fatcow review site is up running again, the problem get fixed and the server is up running once again!

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We our fatcow control panel for this fatcow review site, we are seeing this email exchange server will undergo service maintenance at this sunday 23rd, the microsoft mail server will down for 15 minutes. During this maintenance period, mail service will not be made available. Mail service will resume after. We are glad that fatcow support made early announcement through fatcow account control panel, and you can schedule your mailing list etc to avoid this maintenance downtime.

“We will be performing maintenance on our Microsoft Exchange Hosting servers on Sunday, August 23, between 1:00am and 3:00am EDT. During this period, you may not be able to connect to our Exchange services via your Outlook, Entourage, WebMail or mobile devices, for a period of 15 minutes to an hour.“

Note that this service interruption only effecting the mail exchange server and not the POP mail server. The fatcow shared web hosting customer accounts are using the POP mail server and thus not being effected. Only that subscribe to Microsoft exchange mail service from Fatcow at price $12.95 per month are being effected by this service downtime.

If you are not sure which mail service that is suitable for you and why you need Microsoft mail exchange, here is the website that can help you out: http://www.fatcow.com/product/compareExchange.bml

And here is how to configure and setup your exchange server mailbox:
http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=851

Today, our fatcow hosting plan is facing some problem and down for 10 minutes time. Desperate, we initiate the live chat with fatcow support and inform them of the hosting service downtime. We expect it to be server issue, and require some immediate technical attention to resolve. A fast communication channel will be great, thus we choose fatcow live chat support, chatting with support team online is quick and easy. The message is passed to fatcow support and getting resolved after.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Vanessa Morris’

charles : hi vanessa

Vanessa Morris: Hi Charles. My name is Vanessa, how are you today?

charles : my website down today. its giving error just now, http://www.fatcowreview.org/

charles : http://www.fatcowreview.org/

charles : Internal server error

Vanessa Morris: I apologize for any inconvenience this has caused you.

Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Vanessa Morris: Thank you for the authentication.

Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

charles : ok, i can wait. the site appear slow lately. please check on it as well. thanks

Vanessa Morris: Thank you for holding.

charles : ok

Vanessa Morris: It does not show internal server error message. But it is loading slowly.

Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.

charles : ok, pls forward the issue. thanks

Vanessa Morris: You can check the status of the ticket at:

Vanessa Morris: http://members.fatcow.com/member/sconsole

charles : ok thanks

Vanessa Morris: Is there anything else I can assist you with today?

charles : thats all. thanks.

Vanessa Morris: Thank you for chatting. Take care and have a good day!

Chat session has been terminated by the site operator.”

Fatcow support and customer service can be reached via live chat online. Fatcow is using Liveperson chatting system, one of the best and the easiest to use online live chatting system. To initiate a live chat, visit the Fatcow.com homepage, and at the top there is a LIVE CHAT button. Click on it will bring up the live chat window and here is where you need to provide your web hosting account info and which department you wan to contact. Choose either

• Billing department
• Technical support
• Sales department
• Serviceman

Click here to see the Fatcow website and their live chat customer support!