Today, our Fatcow hosting plan is facing some problem and down for 10 minutes time. Desperate, we initiate the live chat with Fatcow support and inform them of the hosting service downtime. We expect it to be server issue, and require some immediate technical attention to resolve. A fast communication channel will be great, thus we choose Fatcow live chat support, chatting with support team online is quick and easy. The message is passed to Fatcow support and getting resolved after.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Vanessa Morris’

Me: hi vanessa

Vanessa Morris: Hi. My name is Vanessa, how are you today?

Me: my website down today. its giving error just now, http://www.fatcowreview.org/

Me: http://www.fatcowreview.org/

Me: Internal server error

Vanessa Morris: I apologize for any inconvenience this has caused you.

Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Vanessa Morris: Thank you for the authentication.

Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

Me: ok, i can wait. the site appear slow lately. please check on it as well. thanks

Vanessa Morris: Thank you for holding.

Me: ok

Vanessa Morris: It does not show internal server error message. But it is loading slowly.

Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.

Me: ok, pls forward the issue. thanks

Vanessa Morris: You can check the status of the ticket at:

Vanessa Morris: http://members.fatcow.com/member/sconsole

Me: ok thanks

Vanessa Morris: Is there anything else I can assist you with today?

Me: that’s all. thanks.

Vanessa Morris: Thank you for chatting. Take care and have a good day!

Chat session has been terminated by the site operator.”

Fatcow support and customer service can be reached via live chat online. Fatcow is using Liveperson chatting system, one of the best and the easiest to use online live chatting system. To initiate a live chat, visit the Fatcow homepage, and at the top there is a LIVE CHAT button.

Click on it will bring up the live chat window and here is where you need to provide your web hosting account info and which department you wan to contact. Choose either

• Billing department
• Technical support
• Sales department
• Serviceman

Besides using online live chat, Fatcow support can be reached via their phone call. You can reach their sales and support department via following phone number:

• Fatcow Sales Phone: 866.544.9343
• Fatcow Support Phone: 888.278.9780

Contact Fatcow sales department for advice

Lately, we are getting huge surge in web traffic and the visitors to this fatcowreview.org are growing fast. We are looking for future upgrade plan, and hopefully get the price quote for any available hosting upgrades. Thus, we need to contact Fatcow sales department and getting their advice on this. We choose Fatcow live chat, and chat with their sales person directly. Following is the conversation:

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Bryan Smith’

Bryan Smith: Hi. My name is Bryan Smith, how are you today?

Me: hi Bryan, i am currently using the shared hosting, is there any upgrade plan available? i need more speed

Bryan Smith: Okay.

Bryan Smith: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Bryan Smith: Thank you for the authentication.

Bryan Smith: May I place you on hold for 2 to 3 minutes while I review your account?

Me: ok

Bryan Smith: Thank you for holding.

Bryan Smith: I have checked your account ‘xxxxxxxx’ noticed that your account is already in FatCow Plan. There is no any upgrade plan available than this.

Bryan Smith: Could you please let me know to which speed you are referring?

Me: site loading speed.

Me: is fatcow offering any premier hosting? or vps?

Me: cause my sites are getting much slower recently… shared hosting is not suitable i afraid.

Bryan Smith: Unfortunately, we do not provide VPS in FatCow.

Bryan Smith: I apologize for any inconvenience this has caused you.

Bryan Smith: Could you please provide me the exact URL of Web site that you are experiencing the slowness issue?

Me: http://www.fatcowreview.org/

Bryan Smith: Okay.

Bryan Smith: May I place you on hold? I am going to test this for you right now and it should take about 3-4 minutes. I’ll be back as quickly as I can.

Me: i chat with live support yesterday to get the problem resolve. but after few hours the problem is back.. and site is down for few interval.

Bryan Smith: Thank you for holding.

Bryan Smith: In order to resolve this issue, I need to be re-open your existing ticket #6070xxx and forward your issue to one of our technical specialists.

Bryan Smith: However, I have now re-opened your existing ticket #6070xxx and forwarded your issue to one of our technical specialists.

Bryan Smith: To check the ticket and to update it, please go to: http://www.fatcow.com/member/sconsole/ .

Me: OK thanks. hope it get resolve this time. thanks

Bryan Smith: You’re welcome!

Bryan Smith: Sure.

Bryan Smith: Is there anything else I can assist you with today?

Me: that’s all.thanks

Bryan Smith: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.

Chat session has been terminated by the site operator.”