Fatcow Reviews & Fatcow Coupons $3.67/mo - Fatcow Hosted » Fatcow Support

Fatcow mail exchange server on maintenance

Fatcow Review — Sat, 22 Aug 2009 10:20:41 +0000

We our fatcow control panel for this fatcow review site, we are seeing this email exchange server will undergo service maintenance at this sunday 23rd, the microsoft mail server will down for 15 minutes. During this maintenance period, mail service will not be made available. Mail service will resume after. We are glad that fatcow support made early announcement through fatcow account control panel, and you can schedule your mailing list etc to avoid this maintenance downtime.

“We will be performing maintenance on our Microsoft Exchange Hosting servers on Sunday, August 23, between 1:00am and 3:00am EDT. During this period, you may not be able to connect to our Exchange services via your Outlook, Entourage, WebMail or mobile devices, for a period of 15 minutes to an hour.“

Fatcow live chat support quality is excellent

Fatcow Review — Sun, 07 Jun 2009 17:48:48 +0000

Today, our fatcow hosting plan is facing some problem and down for 10 minutes time. Desperate, we initiate the live chat with fatcow support and inform them of the hosting service downtime. We expect it to be server issue, and require some immediate technical attention to resolve. A fast communication channel will be great, thus we choose fatcow live chat support, chatting with support team online is quick and easy. The message is passed to fatcow support and getting resolved after.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Vanessa Morris’

charles : hi vanessa

Vanessa Morris: Hi Charles. My name is Vanessa, how are you today?

charles : my website down today. its giving error just now, http://www.fatcowreview.org/

charles : http://www.fatcowreview.org/

charles : Internal server error

Vanessa Morris: I apologize for any inconvenience this has caused you.

Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Vanessa Morris: Thank you for the authentication.

Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

charles : ok, i can wait. the site appear slow lately. please check on it as well. thanks

Vanessa Morris: Thank you for holding.

charles : ok

Vanessa Morris: It does not show internal server error message. But it is loading slowly.

Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.

charles : ok, pls forward the issue. thanks

Vanessa Morris: You can check the status of the ticket at:

Vanessa Morris: http://members.fatcow.com/member/sconsole

charles : ok thanks

Vanessa Morris: Is there anything else I can assist you with today?

charles : thats all. thanks.

Vanessa Morris: Thank you for chatting. Take care and have a good day!

Chat session has been terminated by the site operator.”

Fatcow support live chat & review

Fatcow Review — Tue, 30 Dec 2008 13:50:47 +0000

After hosting with fatcow hosting for over 12 months time, and using their web hosting services, and chat with fatcow support team. Its become very clear that fatcow support quality are impressively good and offering the quality technical support to its customers.

Fatcow support team can be reach via phone support, email ticket, or live chat technical support. When you found out your website is down or having problem, the best way is to initiate live chat with fatcow support and inform them of your website problem.

Over the 12 months time, this fatcow review site had been hosted with fatcow shared hosting, and its running fine with very minor service downtime, refer to our web server uptime statistic posted in this review site.

Fatcow support phone number

Fatcow Review — Sat, 20 Dec 2008 10:08:12 +0000

The fastest way to get technical support from fatcow hosting is via phone support. You can reach fatcow sales and fatcow support via following phone number:

Fatcow Sales Phone: 866.544.9343
Fatcow Support Phone: 888.278.9780

Alternatively, you can initiate the fatcow live chat and chat with support team to request for assistant. Live chat support is fast too, and its free of charge. If the matter isn’t urgent and involve more technical, you can initiate email ticket to support. Login to your fatcow vdeck and on the left you will find the support console, follow it will bring you to email ticket section. Create new ticket to the right department and wait for feedback and action.

Fatcow support review

Fatcow Review — Tue, 04 Nov 2008 14:50:02 +0000

Although fatcow hosting is not the top 10 largest web hosting companies.. fatcow hosting still offering some really good technical support to their customer.

Fatcow hosting offering live chat support via their homepage. You can live chat with:

Fatcow billing department
Fatcow support department
Fatcow sales department

Fatcow phone support covers the technical support and sales as well. If you have enquiry about fatcow hosting, do give them a call.

If you facing technical issue or facing problem with your fatcow hosting, either you reach fatcow hosting via live chat, phone call, or email ticket.