“Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, support@fatcow-inc.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.“

Once we have this, we are checking with fatcow support team, and we like to ask for their help to take a look at the server and error message. Provide the domain name and secret answer for verification, and we are now chat with one of the fatcow support member.

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.
You are now chatting with ‘Pxxxxxxxx’
Fatcowreview.org: hi,
Pxxxxxxxx: Hi Fatcowreview.org. My name is Pxxxxxxxx, how are you today?
Pxxxxxxxx: How can I help you today?
Fatcowreview.org: my website is getting internal server error 500 right now.
Fatcowreview.org: http://www.fatcowreview.org/
Fatcowreview.org: has been down quit often in the pass couple of hours.
Fatcowreview.org: please take a look. thanks
Pxxxxxxxx: I apologize for any inconvenience this has caused you.
Pxxxxxxxx: We are currently experiencing an issue with our server. We are aware of the issue. However, our engineers are working on the issue. Once the issue is resolved, then you will be able to access it without any issue. Please co-operate until the issue is resolved.
Pxxxxxxxx: Did you receive my last message?
Pxxxxxxxx: I’m sorry, it appears that we may have been disconnected. I am going to close this chat, please feel free to chat with us again.
Fatcowreview.org: ok thanks
Pxxxxxxxx: Is there anything else I can assist you with today?
Fatcowreview.org: thats all thanks.
Pxxxxxxxx: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.
Pxxxxxxxx: Bye!
Chat session has been terminated by the site operator.“

From the fatcow technical support member, we know that there is engineer fixing the server right now, and its getting their attention. Server downtime or failure can occur once a while, it is unavoidable, and we have to wait for it. Not long after, our fatcow review site is up running again, the problem get fixed and the server is up running once again!

Visit fatcow hosting for their web hosting plan, come with free gift and win a car contest!

“We will be performing maintenance on our Microsoft Exchange Hosting servers on Sunday, August 23, between 1:00am and 3:00am EDT. During this period, you may not be able to connect to our Exchange services via your Outlook, Entourage, WebMail or mobile devices, for a period of 15 minutes to an hour.“

Note that this service interruption only effecting the mail exchange server and not the POP mail server. The fatcow shared web hosting customer accounts are using the POP mail server and thus not being effected. Only that subscribe to Microsoft exchange mail service from Fatcow at price $12.95 per month are being effected by this service downtime.

If you are not sure which mail service that is suitable for you and why you need Microsoft mail exchange, here is the website that can help you out: http://www.fatcow.com/product/compareExchange.bml

And here is how to configure and setup your exchange server mailbox:
http://www.fatcow.com/knowledgebase/beta/article.bml?ArticleID=851

“Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Vanessa Morris’

charles : hi vanessa

Vanessa Morris: Hi Charles. My name is Vanessa, how are you today?

charles : my website down today. its giving error just now, http://www.fatcowreview.org/

charles : http://www.fatcowreview.org/

charles : Internal server error

Vanessa Morris: I apologize for any inconvenience this has caused you.

Vanessa Morris: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:

Vanessa Morris: Thank you for the authentication.

Vanessa Morris: May I place you on hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.

charles : ok, i can wait. the site appear slow lately. please check on it as well. thanks

Vanessa Morris: Thank you for holding.

charles : ok

Vanessa Morris: It does not show internal server error message. But it is loading slowly.

Vanessa Morris: I’m sorry, in order to assist you, I am going to have to ask a member of our team who specializes in this issue to take care of this for you.

charles : ok, pls forward the issue. thanks

Vanessa Morris: You can check the status of the ticket at:

Vanessa Morris: http://members.fatcow.com/member/sconsole

charles : ok thanks

Vanessa Morris: Is there anything else I can assist you with today?

charles : thats all. thanks.

Vanessa Morris: Thank you for chatting. Take care and have a good day!

Chat session has been terminated by the site operator.”

Fatcow support and customer service can be reached via live chat online. Fatcow is using Liveperson chatting system, one of the best and the easiest to use online live chatting system. To initiate a live chat, visit the Fatcow.com homepage, and at the top there is a LIVE CHAT button. Click on it will bring up the live chat window and here is where you need to provide your web hosting account info and which department you wan to contact. Choose either

• Billing department
• Technical support
• Sales department
• Serviceman

Click here to see the Fatcow website and their live chat customer support!

Fatcow support team can be reach via phone support, email ticket, or live chat technical support. When you found out your website is down or having problem, the best way is to initiate live chat with fatcow support and inform them of your website problem.

Over the 12 months time, this fatcow review site had been hosted with fatcow shared hosting, and its running fine with very minor service downtime, refer to our web server uptime statistic posted in this review site.

• Fatcow Sales Phone: 866.544.9343
• Fatcow Support Phone: 888.278.9780

Alternatively, you can initiate the fatcow live chat and chat with support team to request for assistant. Live chat support is fast too, and its free of charge. If the matter isn’t urgent and involve more technical, you can initiate email ticket to support. Login to your fatcow vdeck and on the left you will find the support console, follow it will bring you to email ticket section. Create new ticket to the right department and wait for feedback and action.

Fatcow hosting offering live chat support via their homepage. You can live chat with:

• Fatcow billing department
• Fatcow support department
• Fatcow sales department

Fatcow phone support covers the technical support and sales as well. If you have enquiry about fatcow hosting, do give them a call.

If you facing technical issue or facing problem with your fatcow hosting, either you reach fatcow hosting via live chat, phone call, or email ticket.